IT Solutions for the Insurance Industry

Insurance companies seek solutions to new challenges and old challenges alike. Fragmented data, demanding customers needing information in real time, and inefficient processes are common in the industry; yet solutions are still unique for each company.

Let’s create the solution that is right for you and your customers.

Potential Challenges within the Insurance Industry

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Fragmented Systems

Growing companies utilize many separate systems, making it difficult to get a full view of the business. Data quality, effective reporting, and customer experience may suffer as a result.

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Inefficient Processes

People create workarounds because of system limitations. When the systems are updated, these error-prone workarounds are often reinforced rather than removed.

Completeness

Cumbersome Policy Submissions

Customers and brokers can be frustrated by resubmission requests and delays resulting from slow manual processes and unclear requirements.

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Confusing Terminology

Insurance lingo is not for the faint of heart, or your customers! Customers are frustrated by industry lingo and confusing legal terms.

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Insurance Fraud

Insurance fraud is a significant concern and cost for every insurance company.

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Frustrating Customer Experience

Fast, simple, and accurate results are what your customers and brokers are expecting through the channels they use every day. Anything less is their first step towards looking somewhere else for service.

Download our Guide to Complaint Enablement Today!

Opportunities

Automation

Self Service

Business done FASTER.

Empower your customers, partners, and employees through intuitive, manageable, and highly functional tools.

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Process Optimization

Business done EFFICIENTLY.

Remove bottlenecks, automate manual processes, and reduce costly errors.

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System Integration

Business done TOGETHER.

Combine data between disparate internal systems, partner data, and data augmentation services to provide a comprehensive view of business.

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Data Insights

Business done RIGHT.

Analyze information and predict outcomes for complex scenarios using the data you already have.

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Self-Service Contracts

Business done EASY.

Encourage your customers to interact with you when – and how – they want with a guided process to make it easy, quick, and digestible.

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Customer Intelligence

Business done PERSONALLY.

Each customer has different wants, needs, and questions. Modernize your interactions to increase satisfaction, retention, and trust.

Solutions

Innovative Customer Engagement
ML to Predict Fraud
Assisted Claim Submission
Customer Experience Modernization
System Integration
AI to Streamline Underwriting
Smart Claims
Smart Contracts
Innovative Customer Engagement

Identify at-risk customers and start retention procedures earlier than was previously possible. Interact with your customers, brokers, and employees in new ways to identify and address both opportunities and concerns immediately.

ML to Predict Fraud

Incorporate the power of Machine Learning technology to detect potential fraud. Pinpoint high-risk scenarios and automate the prevention processes to limit your exposure and damages.

Assisted Claim Submission

Help your customers navigate the complexity of claims submissions. Mobile applications, intelligent assistants, proactive claims status, and simple document upload and sharing reduce time spent by both the customer and your customer service team.

Customer Experience Modernization

Upgrade how you interact with customers so they can work with you on all devices and all communication channels. Create an experience that your customers truly enjoy to drive the outcomes that your business needs.

System Integration

Combine data from fragmented internal systems to present a single view of your customers and business to your team. Take it even further by adding data from external systems to increase your business intelligence.

AI to Streamline Underwriting

Use Artificial Intelligence to assist your underwriters and automate simple processes. AI will reduce the risk of human error and resubmissions, while increasing individual underwriter bandwidth.

Smart Claims

Claims created and submitted using Blockchain will help prevent fraud while simplifying the communication process.

Smart Contracts

Blockchain enabled smart contracts allow Business-to-Business transactions to be smooth, efficient, and secure.

in Action

Travel Insurance Company

Customer Experience Modernization

A modern and responsive website opened the sales channel to a new demographic of customers.

Process Optimization

The most time consuming customer service processes were streamlined through a combination of self service and system improvements.

Customer Engagement

Personalized information and experience made purchasing and using travel insurance easy for customers.

Global Insurance and Reinsurance Company

Employee Engagement

A user friendly portal encourages employees to collaborate, share information, and keep themselves informed.

Process Optimization

Users spend less time trying to find information and more time focused on high value tasks.

Banking and Financial Services Corporation

System Integration

Automated and reliable data integration allowed legacy systems to have a single source of truth and reduced data errors

Data Insights

A full view of the customer across all systems provided information to improve decisions across all customer acquisition and servicing processes.

Connect with us to start creating your vision today!

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