In today’s market, companies are racing to find the next big channel to reach customers. Chatbots offer a new and exciting way to interact with consumers, brands, or services while streamlining existing processes. Tallan’s Chatbot technology enables you to quickly build, deploy and manage high-quality bots over a myriad of channels such as Facebook Messenger, SMS, Slack, Alexa and much more.
Through the use of bots, you can drastically cut down on unnecessary resources, increase efficiency, reduce overhead, and increase profit.
A bot knows who the user is and can respond with more personalized information rather than an automated response. This type of engagement creates a more positive customer service experience that will ultimately drive higher customer satisfaction.
In today’s fast-paced technology-driven world, consumers don’t want to be bothered with downloading an app or surfing a website; they want to be able to get their needs met on a medium they are already on.
Since Bots are always on, you can have 24/7 Customer Service without the cost of additional staff.
Bots can be created to gauge consumer interest and increase leads, not just any lead, qualified leads that will reduce your sales cycle and increase sales.
Let Tallan introduce Chatbot technology from Microsoft, Amazon, Google, or IBM to your business. Using channels such as Facebook Messenger, SMS, Slack, Alexa, Cortana, Siri, or even your own custom window, we can create Chatbots to broaden your reach to customers and strengthen your relationship with them. Chatbots provide a new channel for engagement, especially in the mobile-centric world that we live in today.
We have created bite-sized prototypes to help you experience the capability of Chatbots in your business.
Some of the opportunities we see include:
Provide customers with another servicing channel that can access personalized information for a deeper customer relationship.
Move your FAQs into a conversational Chatbot for improved customer interaction that leads them to the answers they need.
