United Natural Foods Inc. (UNFI) is the leading independent national distributor of natural, organic and specialty foods and related products including nutritional supplements, personal care items, and organic produce. UNFI distributes its products throughout the United States and to more than 40 countries.
UNFI had an opportunity to take on significant new business through brand-name national customers, however the limitations with UNFI’s existing business systems prevented the processing of EDI customer orders, invoices and advance shipment notices in the manner that these new customers required.
A number of enhancements to the existing business systems were needed to acquire these new customers. UNFI partnered with Tallan to streamline their IT architecture and enable it to accept and process EDI customer order transactions, meeting the varying requirements of their new customers.
To address the issues presented by these new national customers, Tallan leveraged and extended the Supply Chain database and BizTalk integration application, which was deployed in an earlier phase of the UNFI engagement. The Tallan software development team was able to provide solutions to numerous customer specific requirements.
In a phased approach, the team developed, tested and implemented the ability to:
This approach enabled UNFI to bring in the new business from all these customers in a short time period.