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– Member Portal Client Story –

“We needed the right partner to help us transform our vision into reality. We chose Tallan because they provided the technical expertise and the strong project management we were looking for.”

- Catherine Clancy, Senior Vice President
Hudson Center for Health Equity & Quality

THE CHALLENGE

The state of New York and Hudson Center for Health Equity & Quality, an independent not-for-profit organization, were using a paper-based system to handle new enrollments for their low cost Medicaid, Family Health Plus and Child Health Plus programs.  This was a slow process, highly prone to error, that added unnecessary staff burden and caused unnecessary coverage delays.

THE SOLUTION

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Tallan worked with the business and IT users of Hudson Center for Health Equity & Quality to develop an electronic enrollment system that dramatically increased the speed and reduced the inaccuracies of their processing system. The Facilitated Enrollment Electronic Application (FEEA™) and related technologies, developed in compliance with New York State regulations, now provides high-speed processing and eliminates their previous paper enrollment process.

Tallan’s software development team also built EnrollNY.org, a consumer-facing Web site that helps people living in New York State learn about public health care programs, determine if they are eligible for a program, start the pre-application process online, then submit the pre-application to a Facilitated Enroller to complete the application.

OUR TOOLKIT

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