Self Service Claim Portal and Quote Process


This Global Travel Insurance Company saw an opportunity to grow their business and take on the competition by expanding their reach to Direct-to-Consumer (D2C).  They partnered with Tallan to design and implement a solution to build their next generation D2C commerce experience.


Travel Insurance

Annual Revenue


Company Size

100-500 Employees


Cloud, Web, UX, Data & Analytics

Benefits of transparency.
Substantial Increase
in sales and user account creation
  • Streamlined quote & purchase process
  • Implemented an internal knowledge base to give agents rapid access to information
Informing the customer.
Conversions Increased
  • Translated “insurance lingo” into laymen’s terms
  • Dynamic, educational content for customer on how to submit claims
Going touchless.
Call Center Volume Decreased
due to self-service features
  • Reduced operational costs by decreasing reliance on customer service agents
  • Self-service claims process
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