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Self Service Claim Portal and Quote Process

Overview

This Global Travel Insurance Company saw an opportunity to grow their business and take on the competition by expanding their reach to Direct-to-Consumer (D2C).  They partnered with Tallan to design and implement a solution to build their next generation D2C commerce experience.

Industry

Travel Insurance

Annual Revenue

$10M

Company Size

100-500 Employees

Technology

Cloud, Web, UX, Data & Analytics

Benefits of transparency.
Substantial Increase
in sales and user account creation
  • Streamlined quote & purchase process
  • Implemented an internal knowledge base to give agents rapid access to information
Informing the customer.
Conversions Increased
40%
  • Translated “insurance lingo” into laymen’s terms
  • Dynamic, educational content for customer on how to submit claims
Going touchless.
Call Center Volume Decreased
20%
due to self-service features
  • Reduced operational costs by decreasing reliance on customer service agents
  • Self-service claims process
Toolkit
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