Understanding how your users adopt and use Office 365 is critical for you as an Office 365 admin. It allows you to plan targeted user training and communication to increase usage and to get the most out of Office 365. The usage reports in the new Office 365 admin center are a great starting point to understand usage. However, many of you have shared feedback with us that you want the ability to further analyze your data to understand how specific departments or regions use Office 365 or which products are used the most to communicate.
To provide you with richer and more personalized usage insights, Microsoft is combining the intelligence of the usage reports with the interactive reporting capabilities of Power BI. The new Office 365 adoption content pack enables you to visualize and analyze Office 365 usage data, create custom reports and share the insights within your organization and pivot by attributes such as location and department. Today, Microsoft is announcing that a limited preview of the adoption content pack is now available for Office 365 customers.
Richer adoption, collaboration and communication insights
Office 365 is all about enabling users to be more productive and to communicate and collaborate more effectively. With the adoption content pack, admins can gain deeper insights into how their users leverage Office 365 to communicate and collaborate and how it has evolved over time. This helps understand where admins need to focus user training and communication going forward.
The dashboard is split up into four areas: Adoption, Communication, Collaboration and Activation. Admins can access detailed dashboards for each area by clicking any of the metrics.
Adoption report—Helps you understand how your users have adopted Office 365 as well as how usage of the individual services has changed month-over-month. Admins can easily see how many users they have assigned a license to, how many users actively use the products and how many are first time users or returning users that use the product each month. This helps admins identify the products for which additional user training might be needed to increase adoption.
Communication report—Shows admins how users use Office 365 to communicate. The dashboard includes a communication activities report that provides details about how the usage of different communication methods—such as email or Yammer message posts—has changed over time allowing admins to understand how their users adopt new ways of communication. Additional metrics include average number of emails sent, average number of Yammer posts read and average amount of time spent using Skype. The dashboard also shows which client apps are used to read email or to use Skype.
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