Implementing an instant messaging platform is important for productivity for teams of all sizes. Enabling a system for quick, informal, easy-to-reference and mobile chats keeps teams connected for nimble collaborations—resulting in a major value-add to your business.
How much value, exactly? Businesses that have embraced instant messaging practice have seen remarkable improvements in productivity and streamlined communication. According to a survey of employees using chat services conducted by SoftwareAdvice.com, 75 percent saw decreased call and email volume, and 66 percent noticed quick resolution for simple questions. When it comes to productivity, 21 percent noted either moderate or significant increase.
As company-wide IM benefits become clear, more and more businesses are getting on board. If you’re interested in these benefits but are wary to ensure proper implementation and use throughout your company, provide best practices for your employees to reference to increase productivity and reduce frustrating growing pains.
Don’t shoot the messenger
The following five best practices help ensure successful adoption and usage of IM in your organization:
- Provide a company-wide solution—Don’t require employees to use personal accounts; implement a company-provided instant messaging offering. This will streamline features and allow all your employees to find each other to chat.
- Choose a secure solution with robust features—Compliance standards (like HIPPA, DPAS and FISMA, FERPA and banking) apply to more than just email and other secure information sources. Ensure that all your business communication tools align with common compliance standards.
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