Customer Relationship Management (CRM)

The battle for customers is on. This battle will be won by the company that is better able to anticipate customers’ needs, remove obstacles to the sale, and do it all faster and cheaper than the competition. It is true whether you are selling Products or Services, whether you are big or small, whether you have a sales force of hundreds or one. The savvy companies in this battle have moved beyond the contact list to a broader array of weapons that make their sales force more efficient and effective. Tallan can help you stay ahead of your competition through an effective platform that strengthens your Marketing and Sales forces. As a premier Microsoft partner, Tallan is an established provider of Microsoft Dynamics CRM solutions. Let Tallan help you realize the value of a Microsoft Dynamics CRM solution including:

Sales Force Automation

• Unified customer view
• Contact management and integration with Exchange and Outlook
• Easily track the sales pipeline for improved financial planning
• Track sales force performance against goals

Marketing

• Intelligently cleanse your data to eliminate redundant or stale information
• Create, execute and track effectiveness of campaigns

Customer Service

• Case Management
• Contract Management
• Knowledgebase
• Provide a customer portal for reporting and tracking cases or accessing the knowledgebase

Productivity

• Use Microsoft Dynamics CRM within Microsoft Outlook
• Effortlessly track email through outlook synchronization
• Automate and track manual activities through configurable workflow and task assignment
• Automate actions with triggers based on events, time or business logic

Mobility

• Mobile and offline access to your customer information
• Access customer data from any Web-enabled mobile device anytime
• Native applications for Blackberry and iPhone

Flexibility

• Deploy on-premise Microsoft Dynamics CRM or online with Microsoft Dynamics CRM Live
• Tailor the system screens to reflect your business structure and terminology