Sales
Build better relationships with your customers, improve lead generation and increase the number of close rates with a Tallan CRM solution.
We can help you:
- Centralize customer information so leads can be pursued even when an employee is out of the office, or leaves your organization
- Provide a single, enterprise-level view to remove redundant data and inconsistency
- Organize customer accounts to show account executive ownership and accountability
- Track sales force performance against goals
- Improve customer visibility across internal departments to optimize cross-sell opportunities
Marketing
If you rely on campaigns to generate leads, have employees that nurture relationships with customers or need to track market segmentation, email distribution, and communications, a CRM solution can help you achieve your goal of effective marketing.
With a Tallan CRM solution, you can:
- Create targeted lists and link them to campaigns
- Plan and track activities, tasks, and budgets
- Create rules to trigger pre-defined responses based on customer interest
- Track key metrics and measure the ROI to optimize future events and campaigns
- Automatically assign leads with interaction history to the right sales person
Customer Service
With a single, complete view of the customer, your customer service team can resolve issues quickly and reduce handling times. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touch points.
We can help you:
- Use rules-based routing and escalation to speed First Call Resolution (FCR)
- Give your customer service team a view of the current status and service eligibility for each customer
- Resolve common issues fast and avoid duplicated efforts by using the built-in Knowledge Base as a solutions repository
- Provide consistent handling across geographic locations with support for multiple languages and currencies
- Closely monitor customer service and support processes with dashboards and scorecards
xRM
Extended Relationship Management (xRM) gives you more capabilities for less. Tallan xRM adds more functionality to Microsoft Dynamics CRM, enabling your system to support a wide range of business-critical applications.
Microsoft Dynamics CRM 2011 is flexible and integrates well with other applications, including Microsoft Office, SharePoint Server, SQL Server, Visual Studio, and the .NET Framework.
We can help you customize this off-the-shelf application to:
- Get more value from existing applications
- Consolidate your data into one cohesive, reliable system
- Automate Line-Of-Business workflows and the unique processes that drive your business
- Build a flexible framework that rapidly accelerates LOB application delivery
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